If a client wishes to cancel a video editing order or request a refund, they must submit a request via our website. We will review the request within 1–3 business days of receipt and determine the appropriate resolution based on the project’s production progress and the services already rendered.
Refunds Before Project Commencement
If a client requests to cancel an order before video production has begun, they may be eligible for a full refund, subject to review and approval. Once approved, the refund will be returned to the original payment account within 5–10 business days; the actual time for the funds to appear in the account depends on the processing speed of the payment provider or bank.
Refunds During Project Production
If video editing is already underway, the refund amount will be assessed based on the work completed, the time invested, and any reasonable costs incurred. In principle, services that have already been completed and delivered are non-refundable, unless otherwise required by applicable law.
Service Quality Issues
If the final delivered video differs significantly from the production requirements agreed upon by both parties, the client must submit a description of the issue along with supporting evidence within 5 business days of receiving the video. We will verify the details and, depending on the circumstances, offer reasonable revisions, a re-production, or an appropriate refund.
Refund Processing Time
Once a refund request is approved, we will typically initiate the refund within 5–10 business days. The actual time for the funds to be credited to the client’s account may vary based on the processing procedures of the bank, payment method, or third-party payment provider.
Return Address
As this website provides video editing and digital production services—with all deliverables provided via email, cloud download links, or other online channels—no physical goods are shipped. Consequently, there is no “return address” for physical items, and no physical goods need to be returned.
Order Cancellation
Clients wishing to cancel an incomplete video editing project should submit their request as early as possible. For orders that have already been completed, delivered, or have reached a substantial stage of production, we will handle cancellations and refunds based on the actual work completed and applicable laws.
Policy Updates
We reserve the right to amend this refund policy in accordance with our business operations and applicable laws and regulations. The updated policy will be posted on the website and will take effect from the date of publication.
