This website provides digital services, including video editing, post-production, visual enhancement, subtitling, and customized video editing. All project deliverables are provided online; no physical goods are shipped.
Order Processing Time
Once a client has confirmed an order and submitted the necessary video footage, text content, and production requirements, we will typically review the materials and schedule the project within 1–2 business days.
Production Timeline
Standard video editing projects generally require 3–7 business days, while complex or highly customized projects typically take 7–15 business days. The exact timeframe depends on factors such as video duration, editing complexity, special effects requirements, and the volume of source material.
Revisions and Approval
Upon completion of the initial draft, we will provide a preview version via email or another agreed-upon online channel. Clients may submit revision requests within 3 business days of receiving the draft. Implementing these revisions typically takes 1–3 business days, depending on the nature of the requested changes.
Final Delivery
Once a project has been approved and finalized, we will deliver the final video file(s) via email, a cloud-based download link, or another mutually agreed-upon online channel. Files are typically delivered in MP4 format or another digital format confirmed by both parties in advance.
Delivery Notification
We will send a delivery notification within 1 business day of finalizing the files. Clients should promptly verify the download link and the integrity of the files; please notify us immediately if you encounter any access issues or technical problems.
Delivery Delays
Project timelines may be extended in the event of incomplete source materials, changes to client requirements, complex production demands, or unforeseen technical issues. We will notify the client promptly and provide an updated estimated delivery date.
After-Sales Support
Following the final delivery, we provide necessary file access and technical support as stipulated in the original order. Any additional editing, special effects, or content adjustments that fall outside the scope of the original service may be subject to separate assessments regarding costs and delivery timelines.
